Troubleshooting the Yandex.Disk program

The app won't download/install

  1. Check your operating system version. The Yandex.Disk programme can be installed on the following Windows versions: 32-bit Windows XP Service Pack 3, Windows Vista, Windows vii, Windows 8 (classic interface), Windows 10.

  2. Please bank check your cyberspace connection if y'all experience problems downloading the Yandex.Deejay setup file.

  3. Proxy servers and firewalls may as well prevent the app from installing.

Trouble logging in

Install the latest version of the plan. Make certain that you lot've entered your Yandex business relationship countersign correctly.

Attention. If you use two-factor authentication or take used it earlier, yous need a one-time password generated by the "Yandex.Central" mobile app to log in to the Yandex.Disk plan.

If you receive any of the following error messages:

An error occurred. Please check your net connection

The program cannot connect to the server. Please bank check your Cyberspace connectedness and endeavour disabling your antivirus software or firewall. This error may as well be caused by a proxy server.

Connection mistake. Please cheque your antivirus or firewall settings.

  1. Check your internet connexion.

  2. Make certain that your computer's time and date are correct.

  3. The ports used by the program must be open. Check if your provider, antivirus or firewall has blocked any of the following ports: 443, 5222.

  4. Try disabling certificate verification in your antivirus settings.

    For the "Kaspersky lab" products, turn off the secure connexion cheque: Settings → Avant-garde → Network. Uncheck the Scan encrypted connections pick.

    For the ESET products, disable HTTPS protocol scanning: open up the settings carte du jour under the Computer Browse tab. Advanced settings → Web and email → Spider web admission and antiphishing protection → Scanner setup → HTTP, HTTPS. Check the Practise not scan HTTPS setting.

I can't set up the plan

How tin can I select a different folder for syncing with the server?
Right click on the Yandex.Disk icon in the notifications expanse. Go to Settings → Full general. Specify a unlike folder for synchronization with the server.
How can I find out how much complimentary infinite is bachelor on my Deejay?
Look at the lower function of the programme window.
How exercise I set up the spider web app to piece of work through a proxy server?
Right click on the Yandex.Disk icon in the notifications area. Go to Settings → Proxy → Manual Proxy Configuration. Enter the appropriate proxy-server settings.
How do I enable or disable autorun?
Right click on the Yandex.Disk icon in the notifications area. Go to Settings. Check or uncheck the Launch automatically at startup option.
How do I set upwardly automatic updates?
Right click on the Yandex.Disk icon in the notifications area. Go to Settings → Avant-garde. Check the Check for updates automatically option.

I'1000 getting an mistake bulletin

Connection error

The programme cannot connect to the server. Please make sure that your Net connection is stable and endeavor disabling your antivirus or firewall.

Make sure that the post-obit ports are open: 443, 5222. If you use a proxy server, try disabling information technology.

Unable to read file

The app cannot access certain files in the Yandex.Disk binder. This means that the file is either in use by another plan or that the file name contains invalid (non-Unicode) characters.

Cheque the program'due south access rights to your Yandex.Disk folder and the files information technology contains. Files for syncing tin can't be in utilise by another program.

Authorization error

This mistake ways that you are non logged in. Click the error message and enter your username and countersign.

Storage assart reached

You have run out of storage space on Yandex.Deejay. Remove unnecessary files, empty the Trash, or purchase additional infinite.

Sync binder unavailable

The binder selected for synchronization is not attainable or has been deleted. Check that the binder is in the right place or select another folder.

For more information, run across Select files and folders to sync.

Deejay setup not consummate

Yous installed the app but didn't select a folder to sync or are not logged in to the programme.

Sync folder conflict

The binder you entered in the program settings is already being used by another Yandex.Disk business relationship. Information technology is non possible to use the aforementioned synchronization folder with unlike accounts. Choose a different folder in the program settings.

For more information, see Select files and folders to sync.

Sync binder not selected

You lot oasis't chosen a binder to sync with the Disk. Y'all can choose a binder in the programme settings.

For more information, see Select files and folders to sync.

You can't upload a file that is larger than 50 GB

The Yandex.Disk folder contains files larger than 50 GB. Files of this size cannot be uploaded to Disk.

A file did not sync. Why did this happen?

Yandex.Disk cannot upload files to the server in the following cases:

  • your figurer is not connected to the internet

  • syncing is disabled in the Yandex.Disk settings

  • The file is you need to sync is larger than 50 GB.

  • file admission is restricted (it may be in utilise by another programme)

If the files are located in the Yandex.Drive folder and are marked with the icon in the plan, but they don't appear on other computers or in the web interface, delight allow us know by using the form at the lesser of the page.

The program freezes with the "Syncing" status

Shorten the file names in the Yandex.Deejay folder. Check if the program has stable access to the network (antivirus apps and firewalls might block the connectedness).

Dull syncing

The synchronization speed is designed to conserve bandwidth and system resource. The synchronization speed may as well be express by your provider. Delight check your cyberspace connection speed.

The program doesn't open in Windows

If Yandex.Disk doesn't open when you click the shortcut or the programme icon in the notification area, effort reinstalling it:

  2. Log in to your account. If you notwithstanding have any old Yandex.Deejay files on your figurer, they volition automatically sync with the server.

I deleted files in the programme, and they were deleted for good

When you delete files in the program, they are moved to the Trash and stored there for 30 days. They are then automatically deleted from the server. You can't restore files deleted from the server.You can restore files from the Trash only in the Yandex.Deejay web interface.

Attention. Files in the Trash however accept up space on Yandex.Disk. Empty the Trash if y'all're running out of space.

If you want to delete a file from your reckoner, but salvage it on the server, follow the instructions to fix Custom folder syncing.